Customer Service
Understanding different customer’s perspectives – values,
beliefs and expectations is key to supreme customer service. Our
unique courses in customer service will take your team to a whole new
level of ability in customer care and relationship management Customers
are the lifeblood of any company and today’s progressive companies
understand that as a direct result of attending our training programme
they can
- Improve customer service
- Reduce customer churn rates
- Reduce cost of sales
- Increase sales
- Increase profit margins
Your team will be enabled deliver obsessive customer care whilst adding
business value to your marketing and sales, organisations as you transform
you customers into devoted fans even in times of disagreement.
You will learn to:
- Understand the impact and importance of effective Customer Service
- Understand Customer Service in the customer's terms
- Develop the perception to put yourself in the customer's shoes
- Appreciate how customer service impacts profitability and job security
- Develop rapport and communicate with customers on many different
levels
- Lead conversations effectively and seamlessly to positive outcomes
- Use subtle questions to place the customer in a positive emotional
state
- Use excellent customer service as a sales-generation tool
- Ethically influence customers to recommend your company to others
- Maintain a balance between quality and productivity
- Understand your customers values and beliefs
- Manage difficult customer situations easily
- Add value to your customer and your organisation
- Meet Customer’s Expectations
- Set customer service standards
- Identify models of excellence in Customer Service
- Identify service gaps
- Develop a plan for maintaining high levels of Customer Service in
their business
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